Home

Latest from the Blog

Essay (Short) – Adapting to teaching and learning without all the tools we need: Headsets

Summary Edit: Don’t forget the easy stuff Good headsets and headphones are an essential tool in teaching in hybrid classroom/virtual environments. Underfunded classrooms are more likely to lack good equipment. How do we fix this? The Story (that’s a stretch…) This morning I was trying to teach a student 1:1, 1000 miles away. It works …

The Net Promoter: Workday Jobs fails to make leap from enterprise to consumer product. Will HR depts. be left asking, “why isn’t anyone applying?”

Summary Workday has convinced customers like electronic medical record companies, major universities, and major manufacturers that their HR system would work for applicant tracking and hiring. Candidates need separate login credentials for each separate company they want to apply to. Candidates can’t use the same resume between companies. Candidates have to go through a UX …

Balancing Customers in Conflict: AirBnb supports a renter by bending policy, screwing the guest, while failing to explain why…

Summary: I booked a trip in Summer 2021, which I chose to cancel because of wildfires. The AirBnb policy on extenuating circumstances appears to cover “declared emergencies.” AirBnb had to arbitrate, ultimately coming down on the side of the renter AirBnb customer service failed to explain why they did not honor the extenuating circumstance policy …


Subscribe