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Essay (Short) – Adapting to teaching and learning without all the tools we need: Headsets

Summary Edit: Don’t forget the easy stuff Good headsets and headphones are an essential tool in teaching in hybrid classroom/virtual environments. Underfunded classrooms are more likely to lack good equipment. How do we fix this? The Story (that’s a stretch…) This morning I was trying to teach a student 1:1, 1000 miles away. It works …

The Net Promoter: Workday Jobs fails to make leap from enterprise to consumer product. Will HR depts. be left asking, “why isn’t anyone applying?”

Summary Workday has convinced customers like electronic medical record companies, major universities, and major manufacturers that their HR system would work for applicant tracking and hiring. Candidates need separate login credentials for each separate company they want to apply to. Candidates can’t use the same resume between companies. Candidates have to go through a UX …

Balancing Customers in Conflict: AirBnb supports a renter by bending policy, screwing the guest, while failing to explain why…

Summary: I booked a trip in Summer 2021, which I chose to cancel because of wildfires. The AirBnb policy on extenuating circumstances appears to cover “declared emergencies.” AirBnb had to arbitrate, ultimately coming down on the side of the renter AirBnb customer service failed to explain why they did not honor the extenuating circumstance policy …

Cameras on? Hyper self-consciousness in the classroom and workplace … September 2021

I have been teaching computer science remotely through Microsoft Teams for the past month. At the beginning, all the students had their cameras on. Now, about 1/3 of their cameras on. When I was working through Covid, there was some debate about whether we should always have our cameras on in remote meetings. I bought …

Net Promoter: The limbo of a consumer between corporate partnerships

Summary Gamestop and DoorDash have a partnership to deliver same-day In my experience, each handed off responsibility for a failed delivery and lost product to the other and no less than 6 conversations by chat and phone. Analyzing the communication/customer service channels is enough to hypothesize a systemic issue In my experience, partnerships in medical …

Teaching High School Computer Science, first impressions with Microsoft TEALS and CS Academy

I started teaching computer science at William Raines High School in Jacksonville Florida last week. I feel inspired. There are four of us, Anamaria, Kevin, Sean, and myself supporting one teacher, Donna, teach intro to computer science for over thirty high school students. I think about my kids’ school, where there is a teacher and …

Saving Superman

Superman is dying.  We didn’t realize it.  We thought all he was doing was waiting around for Lex Luthor to strike, and then he’d fly into action. But when the world isn’t in actue danger, Superman is working, in his mind.  He is ideating and prioritizing and acting and planning and checking and doing and …

Product UX Rant: How frustrating is the MacOS Finder in 2021!?

Expletives deleted. [1] I am sold on the Apple ecosystem. It makes so much easy and predictable. I am resigned to not being able to effectively share photos with my parents who are on Android. I am resigned to regularly shelling out money for new devices because my old one reaches planned obsolescence. I do …

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